Returns, exchanges, and refunds

Eligibility

• Report issues within 3 days of delivery for consideration.
• Items must be unused, unopened, and in original packaging unless defective on arrival.
• Proof of purchase (order confirmation or receipt) is required.
• Certain personal care items may be non-returnable due to hygiene and safety, unless defective.

How to request a return or refund

1. Contact us via email or phone within 3 days of delivery, describing the issue and attaching photos if applicable.
2. Wait for our confirmation and instructions. We may verify batch/lot and condition.
3. If approved, return the item as instructed. Return shipping method and cost will be confirmed based on the case.
4. After inspection, we will process a replacement, store credit, or refund as agreed.

Refund method and timing

• Refunds are issued through the original payment method when possible; otherwise via an agreed alternative.
• Processing time may take 7–14 business days after we receive and verify the return.
• Shipping fees are generally non-refundable unless the issue is due to our error or a confirmed defect.

Damaged, incorrect, or defective items

If you receive a damaged, incorrect, or defective item, contact us immediately with photos and your order details. We will prioritize a remedy through replacement, store credit, or refund after verification.

Non-returnable items

For hygiene and safety, some personal care items may not be returnable unless defective on arrival. We will inform you during coordination if an item falls under this category.

Coordination and responsibilities

• Keep original packaging until your request is resolved.
• Follow return instructions we provide to avoid delays.
• For Cash on Delivery, approved refunds may be issued via bank transfer, GCash, or store credit.

Contact us

For refund or return questions, reach out: